our policies
last updated 3/24/23
CANCELLATION POLICY
Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.
CANCELLATIONS
We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance (by phone call or by text). This helps us protect the time of our artists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.
Our team takes great care in preparing for your appointment—setting up the space, personalizing your experience, and reserving dedicated time with your artist. Out of respect for their time and the quality of service we provide, we kindly ask for at least 24 hours' notice for any cancellations or changes.
Cancellations made with less than 24 hours' notice, or missed appointments ("no-shows"), will be charged the full price of the service. These fees are non-refundable and cannot be applied toward future services.
Appointments booked within 24 hours of the scheduled appointment may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total or $50.
We understand that you have a busy schedule, and allow a grace period of 10 minutes after your scheduled appointment time. If you are more than 10 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 10 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 50% of the service total or $50 (for services price at $100 or more).
deposits
Some appointments require extra time and preparation to accommodate (such as micropigmentation procedures). These appointments may require a deposit upon booking. This deposit fee is non-refundable, but will contribute to the service total. If you cancel an appointment with a deposit, your payment will revert to a gift card on your account for use at any time.
Agreement
By booking an appointment with our studio, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.